Our Philosophy
Whether you are looking for answers, need guidance on using our software, or require help resolving a technical issue, our KISSsoft support team is here to assist you. Our highly qualified engineers and gear experts are dedicated to providing the assistance and solutions you need. We are committed to helping you build a strong foundation for the long-term success of your projects.
Conditions
With an active maintenance contract, licensees are granted access to software and technical support for up to two previous software releases. If you are interested in signing a contract, or if your license is currently not supported and you would like to understand the benefits and costs of software support, please contact our sales department at kisssoft.info@gleason.com.
Students using an educational license should contact their professor with any questions or issues related to the software's usage.
Contact
KISSsoft AG works with an extensive network of experienced, long-term partners around the world to sell licenses and provide local support. For a full list of countries and reseller contact information, please see the list here.
Licensees directly supported by KISSsoft AG may submit requests through the KISSsoft Support Portal or via the alternative channels below:
• Submit new requests
• Review answers and download files
• Track existing and past requests
Email: kisssoft.support@gleason.com
Phone:+41 55 254 20 55, Monday-Friday 08:30-12:00 & 13:00-16:30 (CET/CEST)